We offer you a guarantee of 5 days replacement for the products that we have sold in the site adhering to certain conditions that are mentioned. The customers will have to notify us about the defect or the damage within 24 hours from date of delivery. In case, if the customer fails to inform us within the due date, we reserve the right to reject or accept the request. We can replace the defective product with a brand new one without charging any extra amount.

Iona Publications will also make efforts to replace the specific product that has been ordered. However, we have the right to give an alternate product, if the specified product is out of stock

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However, the replacement guarantee is valid only if the defect is from the manufacturer or if damages are due to the transport. We will consider the damage as invalid if it is due to normal tearing and wearing or if there has been any kind of negligence on part of the customer. If our customers come across any such issues with any product, they should contact with the customer service within 24 hours by drop a mail to 'sales@ionapublications.com'. Failing this, we might decide to deny the request for replacement.

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On the other hand, availing digital contents like e-books are not returnable.